Shipping policy

Thank you for shopping with Coalboyz! We are committed to providing you with high-quality products and a seamless shopping experience. Please read our shipping policy carefully to understand our shipping procedures, timelines, and costs.


Processing Time

  • All orders are processed within 3-7 business days (excluding weekends and holidays).

  • Once your order is processed, you will receive a confirmation email with tracking details.

  • Processing times may be extended during peak seasons or sales events.

Shipping Time & Rates

We offer the following shipping options:

UK Shipping

  • Standard Shipping (3-7+ Business Days): Free on orders over £50, otherwise £4.99.

  • Express Shipping (1-3 Business Days): £7.99.

International Shipping

  • Standard International Shipping (7-14 Business Days): Rates calculated at checkout.

  • Express International Shipping (3-7 Business Days): Rates calculated at checkout.

  • Customers are responsible for any customs duties or taxes applicable in their country.

Order Tracking

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow up to 24 hours for tracking updates to reflect on the carrier's website.

Delayed or Lost Packages

  • We are not responsible for delays caused by the shipping carrier, weather conditions, or customs processing.

  • If your package is lost in transit, please contact us at [Insert Contact Email] so we can assist you in filing a claim.

Shipping Address & Changes

  • Please ensure that your shipping address is correct before placing your order.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Address changes can only be made within 24 hours of placing an order by contacting our support team.

Returns & Refunds

Contact Us

If you have any questions regarding shipping, feel free to contact us at [mannbrothers@aol.com] or visit our Contact Us page.

Thank you for choosing Coalboyz! We appreciate your support.

 

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