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At Coalboyz, we are committed to providing a fair, transparent and reliable shopping experience. Your satisfaction and statutory consumer rights are important to us.
For most products purchased online, customers have the legal right to cancel their order within 14 days of receiving their goods, without giving a reason.
After notifying us of cancellation, customers have a further 14 days to return the products.
To request a cancellation or return, please contact:
Email: mannbrothers@aol.com
Please include your order number and relevant product details.
Your statutory cancellation right does not require our prior approval.
Customers may inspect and try on clothing as they would in a physical shop.
We recommend returning products with their original tags and packaging wherever possible.
Where goods have been handled beyond what is necessary to establish their nature, characteristics and fit, a lawful deduction may be made for any reduction in value.
For change-of-mind returns, customers are responsible for the direct return postage costs, provided this responsibility was disclosed before purchase.
Please contact us for return instructions and the appropriate return address.
Return costs vary according to the parcel and destination.
For faulty, damaged, incorrect or misdescribed products, Coalboyz will meet its legal obligations regarding return costs and remedies.
Free UK Standard Shipping on purchases does not automatically include free change-of-mind returns.
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.
Under the Consumer Rights Act 2015, customers may have a 30-day short-term right to reject goods that do not meet applicable legal standards.
Further rights to repair, replacement, a price reduction or a refund may apply depending on the circumstances.
These rights are separate from our change-of-mind cancellation arrangements.
For valid statutory cancellations, refunds include the price paid for cancelled goods and any applicable standard outbound delivery charge.
Where goods must be returned, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.
Where no goods have been supplied, the applicable refund period runs from notification of cancellation.
Refunds will normally be made using the original payment method unless otherwise agreed.
Additional processing time may be required by your bank or payment provider.
Products purchased during sales or promotional offers retain their applicable statutory cancellation and consumer rights.
If you require a different size or colour, please contact our customer support team.
Exchanges are subject to availability. In some circumstances, returning the original product and placing a new order may be necessary.
Certain products may be exempt from change-of-mind cancellation rights where legally permitted, including clearly personalised or custom-made products.
Any applicable exceptions do not affect statutory rights relating to faulty or misdescribed goods.
International customers may have different or additional consumer protection rights depending on their country.
Coalboyz will respect applicable mandatory consumer laws.
Before sending an item back, please contact us at:
mannbrothers@aol.com
We will provide the appropriate return instructions and destination.
Our business correspondence address is not necessarily the return-processing address. Contact us if the correct return address is unclear.
Your statutory cancellation rights remain unaffected.
Coalboyz Customer Support
Email: mannbrothers@aol.com
Website: www.coalboyz.co.uk
Business Correspondence Address:
202 Merton Road
London SW18 5SW
United Kingdom
You may exercise your cancellation right by emailing us a clear statement with your order details.
You may include your name, order number, products being cancelled, and the date of your notice.
Use of a specific form is optional.
Coalboyz — Refined Style. Simple Shopping.
Nothing in this policy affects your statutory rights under applicable consumer law.
